Use Active Listening Skills to Build Rapport Effectively
Actively Give Your Full Attention & Eye Contact
To actively listen, it is important to give your full attention to the person speaking. This means avoiding distractions like checking your phone or looking around the room. You should also make eye contact and use nonverbal cues like nodding and leaning in to show that you are engaged.
Repeat Keywords & Paraphrase
Mirror Their Body Language Subtly
Fortunately if you mirror somene’s posture and body language subtly while in conversation with them, you can change how they are feeling. If they have crossed their arms in front of you or legs, slowly move to the same posture as you are talking with them. Then after a few minutes, slowly and more subtly uncross your legs and arms to a more open, friendly posture. They may in fact follow your lead. If you do change their posture, the open nature of the stance can allow them to relax more. This is a boon to achieving good rapport.
Active Listening is Critical to Achieving Good Rapport
Overall, active listening is a critical component of effective rapport building. By showing that you are a good listener, you can establish trust and deepen your connection with the person you are talking to. This can lead to stronger relationships, better communication, and more successful interactions in both personal and professional contexts.
Carnigie D (1936) How to Win Friends and Influence People (p. 58). Ebury Publishing. Kindle Edition.