Using Clear Concice Simple Language Without Jargon Builds Better Rapport
When Should I Use Less Jargon & Why?
As an example, imagine you have gone to a doctor with your mum. The doctor tells you, “Your mothers’ acute pains are mainly in the gastrocnemius, soleus and the tibialis posterior muscles.” Are you going to happily take them up in conversation about this or be scratching your head like most people would be? Now if the doctor said, “Your Mothers calf muscles are causing her discomfort.” Wouldn’t that be much better, much more understandable and clearer for you, your mum (and me)?
Be Mindful in Your Use of Language
To build rapport quickly, you should be mindful of your language. Keep your communication clear with little or no jargon. This technique will help ensure that the person you’re speaking to can follow along and that there’s no miscommunication. They are far more likely to feel comfortable engaging in the conversation with you if you keep things simple. Remember, building rapport is about creating a connection, and you can’t do that if the person you’re talking to doesn’t understand what you’re saying.
Waller, D (2012) Their Worlds Your Words: The Hypnotherapists Guide to Effective Scripts and Sessions Ann Jaloba Publishing. Kindle Edition.